Privacy Policy

1. Who we are

Echoprice is a software-as-a-service (SaaS) product that helps contractors generate professional quotation PDFs via WhatsApp. We operate from Pretoria, South Africa.

Service operator: Echoprice. Contact: info@echoprice.co.za.

2. Information we collect

When you use the Service, we may collect and process the following information:

• WhatsApp identifiers and phone numbers — your WhatsApp phone number and, where applicable, your client’s phone number.
• Conversation content — messages you send to the bot, including job descriptions, line items, pricing, and notes needed to generate quotations.
• Account details — your name, business name, email address, and other profile details you provide in the portal or during onboarding.
• Usage data — basic technical data such as timestamps, number of quotations generated, and limited logs needed to operate and secure the Service.

We do not intentionally collect sensitive categories of personal information. Please do not send sensitive information (such as ID numbers or full card details) to the bot.

Important boundary: do not send banking details in WhatsApp chat. If required for payout information, enter banking details only through your authenticated portal settings.

3. How we use your information

We use the information we collect strictly to operate and improve the Service, including to:

• Generate and deliver quotation PDFs based on the details you provide in WhatsApp conversations.
• Maintain your account state, such as recent conversations, quote history, and basic business profile.
• Provide customer support and respond to your queries.
• Monitor usage (for example, quotation counts) and enforce fair-use or free-tier limits.
• Maintain security, prevent abuse, and troubleshoot technical issues.

We do not sell user data or client phone numbers to third parties. Data collected (including phone numbers and job details) is used only for functional operation of the Service — generating quotations, delivering PDFs, and maintaining your account state.

4. Legal bases for processing

We process your personal data on the basis of:

• Contractual necessity — to provide the Service you request, such as generating and sending quotes.
• Legitimate interests — to operate, secure, and improve Echoprice in a way that is reasonable and expected.
• Consent — where required by law, for specific optional features or communications.

5. How we share data

We share data only with service providers that are necessary to run Echoprice. This includes:

• WhatsApp / Meta via Twilio, to send and receive messages and media.
• Twilio for message delivery and media hosting.
• OpenAI and similar AI providers for processing natural language conversations and generating structured quotation data.
• Cloud hosting and storage providers such as Firebase / Google Cloud for databases, authentication, and file storage.

These providers act as processors on our behalf and are only allowed to use your data as needed to provide their services to us. We do not sell or rent your personal data or your clients’ phone numbers to third parties.

6. Data retention

We keep your data for as long as reasonably necessary to operate the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Quote records and conversation history may be retained while your account is active so that you can view past activity and download previous quotations.

You can request deletion of your account and associated data at any time (see “Your rights and choices” below).

7. Your rights and choices

Depending on your location and applicable law, you may have rights to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Object to or restrict certain types of processing.

To exercise these rights, or to request account and data deletion, please contact us at info@echoprice.co.za. We will verify your identity and respond within a reasonable time.

8. Data security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. However, no online service is completely secure, and we cannot guarantee absolute security of your data.

9. International transfers

Because we use third-party providers such as Twilio, OpenAI, and cloud hosting platforms, your information may be processed in countries outside of South Africa and your country of residence. Where required, we take steps to ensure that appropriate safeguards are in place for such transfers.

10. Third-party services

Our Service integrates with third-party platforms such as WhatsApp, Twilio, OpenAI, and cloud infrastructure providers. Your use of those services is also subject to their respective terms and privacy policies. We are not responsible for how those third parties handle your data.

11. Children

Echoprice is designed for use by businesses and independent contractors. It is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If changes are material, we may provide additional notice (for example, via email or a notice on our website).

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@echoprice.co.za
• Location: Pretoria, South Africa